Premium Digital Experience Manager EUROPE
Join the GRIM Company, a global force that revolutionizes edutainment and social member clubs worldwide. We're seeking an exceptional individual to assume the role of Premium Customer Experience Manager. At GRIM, we not only offer exclusive membership services but also foster a culture of collaboration and excellence, empowering our members and our team to grow in powerful ways.
You'll play a pivotal role in curating unforgettable digital experiences for our members. This position requires a candidate with a proven track record in CRM management, preferably with experience in luxury or premium sectors. You'll be instrumental in ensuring seamless onboarding, personalized engagement, matchmaking, and meticulous management and optimization of member interactions.
- Serve as the primary point of contact for our premium members, delivering exceptional support and personalized service across multiple channels.
- Utilize your CRM expertise to maintain accurate member records, optimize automated workflows, and enhance overall efficiency in member management.
- Collaborate closely with cross-functional teams to address member inquiries, resolve issues promptly, and exceed expectations at every touchpoint.
- Leverage CRM insights to identify trends, anticipate member needs, and drive continuous improvement in our service delivery.
- Plan and execute digital events tailored to our members' preferences, ensuring each experience reflects our Club's commitment to honor.
- Proactively solicit feedback from members, cultivating strong relationships and driving satisfaction through continuous refinement of our offerings.
- Contribute to the development of strategic initiatives and process enhancements to elevate the overall member experience.
- Minimum of 1 year in full-time community management, event management, or another high-ticket customer segment
- Minimum of 1 years of experience in CRM management
- Demonstrated proficiency in CRM platforms and automation tools, with a keen eye for detail and accuracy in data management.
- Exceptional communication skills, both written and verbal
- Proven ability to collaborate effectively across teams using project management tools
- Strategic mindset with a proactive approach to problem-solving and a commitment to continuous improvement.
- Previous experience in a customer-facing role within the luxury or premium sector, with a focus on personalized service and relationship management.
- Familiarity with additional tools or technologies relevant to CRM optimization and digital event planning.
- A passion for self-improvement, a critical mindset, and a conservative, honor-driven value set
- A minimum of 2 years of experience in team management of teams larger than 8 people
What We Offer:
- Competitive salary and bonus package, including equity vesting
- Opportunities for professional growth and development within a prestigious and forward-thinking organization.
- Exclusive insights and networking opportunities worldwide through our members base of exceptional individuals
- Flexible remote work options, allowing you to contribute to our Club's success from anywhere in Europe
Please submit your resume to email@example.com. Please include the subject line: "Premium Digital Experience Manager Application - [Your Name]."
Please answer in a maximum of three sentences each the following questions:
- What is your favorite project management tool and how many hours of experience do you have?
- What is your favorite CRM system so far and how many hours of experience do you have?
We are looking forward to your application.